There are only so many hours that you can work – so you need employees to help make the business successful.
Key Learning – “Hire for attitude, train for skills.”
It’s great to hire experienced people who can hit the deck running. But, all the experience in the world doesn’t compensate for a bad attitude.
Here are “10” tips – excerpted from an article I wrote for the Worcester Business Journal. Click on this link to read the article: http://www.wbjournal.com/apps/pbcs.dll/article?AID=/20081013/PRINTEDITION/310139986/0/FRONTPAGE
10. Hire carefully
Look for a “good fit” including positive attitude, values and work ethic.
9. Establish workplace standards
Communicate expectations; employees cannot read your mind.
8. Provide training
Model desired behavior; provide training for specific skills.
7. Recognize & Reward high performing employees
Smart business practices include recognizing and rewarding employees who are doing a great job. Recognition is an inexpensive way to reinforce the behaviors that make the company successful. Reward and retain key employees by using carefully planned “incentive compensation.”
6. Weed out weak performers
Tolerating poor performers lowers the standards for all employees and drains overall productivity.
5. Invite employees’ input
Good place to work? Ask employees what’s working well.
What needs improvement?
4. Communicate, communicate, communicate
Keep employees informed to reduce gossip and speculation.
3. Deal with problems
Don’t let problems fester. Deal with the issues sooner rather than later.
2. Develop strong systems
Ensure backup and cross training. Do not allow a few key employees to hold you hostage.
1. Treat employees consistently
An employee handbook is a good way to clearly establish company policies and reduce your risk of legal complaints.
I am always learning – so I welcome your insights re employees.